Exedra KW

Call Center Solution

Call Center Software
Your Omnichannel Cloud Contact Center Solution 


Omnichannel call center software in the cloud for a seamless customer experience

Implement latest-generation, all-in-one call center software technology. Designed to manage omnichannel customer interactions like a single conversation, Our cloud call center software is a simple and user-friendly
tool to manage all communication channels—voice, text messages, web,
chat, e-mails, WhatsApp and social media—in a single platform that
integrates seamlessly with your CRM application to deliver personalized customer interactions.

Your cloud call center software, now available natively in Salesforce

Our Salesforce Edition enables companies to manage their call center
and all of the customer interactions from a single application: Salesforce.
No need for a connector – your call center software is natively available in Salesforce so you can offer a seamless omnichannel customer experience
and improve your agents’ productivity.

Improve your customers’ and agents’ experience with all-in-one call center
software in the cloud by the following features:


. Inbound and outbound

. Omnichannel

. Al-ready

. CRM integration

. Native Salesforce solution

. Cloud and on-premise

. 20+ years of expertise in customer engagement

. 550,000 + users in 47+ countries across five continents

. 1400+ customers worldwide

. 1 Billion interactions processed annually