Customer Service

Customer Service Call Centershutterstock_775587001 (2)

A cloud omnichannel contact center solution for exceptional customer service

Our all-in-one call center and customer service software is a powerful
and flexible solution for managing your inbound and outbound contacts
across all interaction channels.

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Offer an exceptional experience to your customers and agents

Whether your agents are in the office or working from home, give them
the best technology: a comprehensive, intuitive customer service call center
solution that facilitates personalized customer interactions across all channels.

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Deliver an omnichannel experience

With Our customer service software, all of your call center interactions across different channels are managed like a single conversation
thread.

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Improve your agents’ experience

Benefit from an intuitive interface with the full details of the customer journey across all channels to provide relevant and personalized
responses.

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Supervise your KPIs in real time

Optimize your agents’ efficiency, resource allocation and customer service performance with real-time dashboards and detailed call center
activity reports.

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Rich features that improve customer satisfaction

Smart contact routing

Improve customer satisfaction and your agility with skills-based routing combined with an IVR system that can be adjusted in real time.

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Media blending

Optimize your teams’ productivity by giving each agent the ability to handle calls, chat, text messaging and social media simultaneously.

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Intuitive admin console

Configure your services’ settings with just a few clicks in an easy-to-use admin console : queue, overflow, welcome messages and operating hours.

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Satisfaction surveys

Measure customer satisfaction and your NPS at the end of each interaction to improve the quality of your customer service.

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Quality management

Deploy a wide range of tools to improve the quality of your agents’ work: call listening, whispering, chat, and voice and screen recording.

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AI-ready solution

Integrate our solution with your chatbots and artificial intelligence tools to improve customer satisfaction.