Customer Service Call Center
A cloud omnichannel contact center solution for exceptional customer service
Our all-in-one call center and customer service software is a powerful
and flexible solution for managing your inbound and outbound contacts
across all interaction channels.
Offer an exceptional experience to your customers and agents
Whether your agents are in the office or working from home, give them
the best technology: a comprehensive, intuitive customer service call center
solution that facilitates personalized customer interactions across all channels.
Deliver an omnichannel experience
With Our customer service software, all of your call center interactions across different channels are managed like a single conversation
Improve your agents’ experience
Benefit from an intuitive interface with the full details of the customer journey across all channels to provide relevant and personalized
Supervise your KPIs in real time
Optimize your agents’ efficiency, resource allocation and customer service performance with real-time dashboards and detailed call center
Rich features that improve customer satisfaction
Smart contact routing
Improve customer satisfaction and your agility with skills-based routing combined with an IVR system that can be adjusted in real time.
Optimize your teams’ productivity by giving each agent the ability to handle calls, chat, text messaging and social media simultaneously.
Intuitive admin console
Configure your services’ settings with just a few clicks in an easy-to-use admin console : queue, overflow, welcome messages and operating hours.
Measure customer satisfaction and your NPS at the end of each interaction to improve the quality of your customer service.
Deploy a wide range of tools to improve the quality of your agents’ work: call listening, whispering, chat, and voice and screen recording.
Integrate our solution with your chatbots and artificial intelligence tools to improve customer satisfaction.