Exedra KW

Customer Service

Customer Service Call Centershutterstock_775587001 (2)

A cloud omnichannel contact center solution for exceptional customer service

Our all-in-one call center and customer service software is a powerful
and flexible solution for managing your inbound and outbound contacts
across all interaction channels.


Offer an exceptional experience to your customers and agents

Whether your agents are in the office or working from home, give them
the best technology: a comprehensive, intuitive customer service call center
solution that facilitates personalized customer interactions across all channels.


Deliver an omnichannel experience

With Our customer service software, all of your call center interactions across different channels are managed like a single conversation


Improve your agents’ experience

Benefit from an intuitive interface with the full details of the customer journey across all channels to provide relevant and personalized


Supervise your KPIs in real time

Optimize your agents’ efficiency, resource allocation and customer service performance with real-time dashboards and detailed call center
activity reports.


Rich features that improve customer satisfaction

Smart contact routing

Improve customer satisfaction and your agility with skills-based routing combined with an IVR system that can be adjusted in real time.


Media blending

Optimize your teams’ productivity by giving each agent the ability to handle calls, chat, text messaging and social media simultaneously.


Intuitive admin console

Configure your services’ settings with just a few clicks in an easy-to-use admin console : queue, overflow, welcome messages and operating hours.


Satisfaction surveys

Measure customer satisfaction and your NPS at the end of each interaction to improve the quality of your customer service.


Quality management

Deploy a wide range of tools to improve the quality of your agents’ work: call listening, whispering, chat, and voice and screen recording.


AI-ready solution

Integrate our solution with your chatbots and artificial intelligence tools to improve customer satisfaction.